Crowd Management & Consulting
In Austria we are in the frontline in research as well as in development. The aim of the research is to better understand crowds of people and to incorporate the results in enhanced operative techniques.
“Crowd Management places the patron center stage.”
Venue planning is on the one hand influenced by the type of the event and the location itself but also by the crowd profile. It is also driven by the available space. Regarding space, one has to consider circulation areas, entrances, exits, emergency routes and bottlenecks.
The maintenance of self-competence of every single patron is an important issue in working with crowds. It is established by orientation assistance, the possibility of gather information and a high level of visibility of information. Information spreading is way more than signs on walls.
The sum of all measures to improve the guiding of crowds is a combination of the right equipment, qualified staff and adapted communication structures. All measures should be planned precisely upfront and have to be realisable fast during the event.
Crowd Safety Planning
High-quality events hold a range of unique security challenges. Our project managers cooperate with the location managers, organizers and authorities in order to develop individual crowd management plans that foreground the economic and realistic execution of measures.
Personnelwise, mechanic and technical security measures are adapted to the profile of the crowd as well as the location and are displayed clearly. Detailed instructions for emergencies, as well as a detailed position planning are part of every safety concept along with other components.
Traffic- and signage concepts complement the security concept significantly.
During the planning of an event particular attention should be paid to the expected traffic conditions. The right preparation of the traffic concept is essential in order to create a positive event experience for the patrons as soon as they arrive and also later on their departure. According to the traffic code, traffic safety and ‑flow are the criteria by which the official measures have to be taken.
For the professional handling of the traffic at an event it is necessary to have a technically correct plan for the traffic. It is vital to use an experienced team for the execution of the traffic measures. We accompany the organizers in the implementation and also carry out the traffic measures with our own staff and material if necessary.
Signage is an essential part of a successful crowd management. The creation of separate signage is necessary especially in more complex environments or terrain-related longer routes. But even in seemingly open environments an intuitive and easily recognizable signage must be well planned and executed. An adequate lightning at events in the evening, for example, is part of the complete concept.
Se2 has decade-long experience in directing of crowd flows. Management strategies are part of the modern signage concepts which meet the requirements of the respective event and which guarantee a smooth process. The order, preparation, installation and dismanteling of the signage can be also be carried out by us.
Event Security and Stewarding
Se2 is among the market leaders of event security. A high degree of flexibility as well as decades of experience characterizes our company. The focus lies on providing a unique experience for our patrons at every event. Se2 does not consider itself as being a sheer security partner, but as a complete service partner of the organizer. In that respect it is important to stress that every security staff can and must perform service tasks as well. Because securities are the first point of contact for the patrons, they are much more than mere guards. They support, counsel and lead patrons throughout the entire course of the event.
Due to our many years of experience we have gained a wealth of experience that covers concerts of various genres. The challenge about concerts is that many aspects of modern security planning and implementation meet. Se2 is usually on-site right from the beginning in order to guard the area, the construction site and the equipment. On the day of the concert our services include crowd management measures, artist- and backstage assistance as well as patron checks at the doors.
The assistance of VIPs or the handlings of upscale concerts are always being met by our Se2 staff to highest customer satisfaction. Also included are family events such as Holiday on Ice, Monsterfreunde or Ehrlich Brothers.
The selection of staff comprises a very important role at concerts, especially with regard to these different areas. The wide range of the Se2 staff pool enables the selection of the right staff according to the different tasks.
From small concerts in clubs right up to arenas or stadiums, Se2 is the right partner in any case. The spectrum of our supervised concerts ranges from James Blunt to Rammstein, Chris Rea up to AC/DC, Coldplay, Thirty Seconds to Mars and many more.
Venue and Promoter Security
In the center of the live entertainment industry are the venues, in which the events take place, as well as the organizers, which the artists hire.
Possible services can be solely the on-site event security as well as the local support of an extern security provider of the assigned organizer. The combination of local manpower and national and international know-how is, in that respect, of crucial importance.
We have a lot of experience with international standards that we share with the local team through our use of qualified supervisors and managers. We support the operators and organizers in a human resource development at a high level.
Se2 is the exclusive security partner of the Wiener Stadthalle since autumn 2016. We regularly support many other organizers in the execution of events in various venues throughout Austria.
Reliable contacts, competent planning right from the beginning, learned execution and profound local knowledge; there are many reasons to put your hall or venue into our hands.
Public events are characterized by its free admission as well as an in that respect promoted cultural and political purpose.
The spectrum of such events ranges from local Christmas markets and street festivals to more elaborate events such as large public viewings.
The number of visitors at public events is often unrateable due to the typical characteristics of such events. This, as well as other features, makes public events very challenging.
Optimal services and solutions can be ensured through comprehensive planning and regular communication between all decision makers.
Our reliable employees cooperate effectively with local authorities and are able to make quick decisions in unstable situations with extraordinary flexibility.
The patron-profile at sporting events varies greatly, depending on the sport and the venue. Through individual solutions and the active management of dynamic crowds we take this fact into account.
The strong emotions of patrons play an important role at sporting events. The competitive atmosphere shapes the public profile additionally. A soccer match, for example, requires completely different measures than a running event. The location plays a crucial role as well. Stadiums with a fixed and sophisticated infrastructure, streets in cities or green fields are just a few examples of possible venues for various sporting events. We have the adequate strategy for every circumstance.
Se2 is aware of the different and growing needs of large and small corporate events. Focusing on the idea of a perfect service, our employees ensure successful corporate appearances at international brand events as well as at festivities of local companies of all business areas. Our service is as diverse as the needs of our extensive customer portfolios. Each solution for the event is being developed in close cooperation with the people responsible.
Our experienced project managers help to take into account all of the details. They work in order to fulfill the desired appearance and optimize all operative measures in advance. Through this cooperation, a spectacular experience for your guests can come true.
Conferences and Fairs
Our employees stand out due to the attentive assistance of all conference participants and patrons.
Accreditation systems are explained in an easily understandable way, while simultaneously being kept under close inspection.
Through this service-oriented way of working, we allow participants and patrons to pay full attention to the content.
Our information-hostesses ensure a positive first impression at the reception.
We assist and support the patrons throughout the whole course of the conference or the exhibition. Multilingualism is natural for us as is a well-groomed appearance.
Se2 owns a comprehensive database due to our experience with high numbers of employees. This database holds, in addition to our core competence event security, also a number of other qualifications for the event area.
Personal interviews, nationwide castings and qualifying training sessions before every assignment secure the lasting quality of our employees. On this our customers can rely upon from event to event. We are continuously expanding our leadership position in the area of staff quality because of the permanent development of our trainings and the performance-based selection our staff.
Our core competence is event security but we traditionally accompany various other personnel areas at events as well. Through our IT-aided quality management and booking system we can guarantee that the employees meet the high demands in all service areas.
A broad spectrum of competence is required in the complex operation of modern events. Because of the high flexibility of our employees and the extensive pool of staff, we are able to meet all requirements. In addition to traditional stagehands, Se2 has a pool of proven employees for almost every service task. For example, general assistants, site crew, forklift drivers, runners, limousine drivers, wardrobe assistants, cashiers, cloakroom staff and catering staff.
Se2’s promotion staff is part of the leading fair- and promotion staff nationally. With a pool of qualified fair hostesses, hosts and promotion workers we manage every appearance professionally, thereby meeting the highest standards in the selection of staff.
Our project managers are your contact person in all matters throughout the entire duration of the project. They have years of experience in the supervision of fair stands as well as promotional campaigns with over hundred crew members. Specially trained VIP-hostesses are available for the assistance of important public figures, customers, honorary guests or business partners. They are multilingual, distinguished and are also regularly prepared for your event- and fair appearance in the form of coachings.
GooStaff.net guarantees a continuing quality development of all staff and an up-to-date feedback culture for everybody involved.
All staff members are informed of job opportunities at the same time. Every employee can then decide on their personal effort and the place of the assignment. Relevant information of forthcoming assignments, the monetary settlement of past assignments up to the working law documents are provided in an employee portal for every staff member in a transparent, clear and up-to-date way.
Other Event Services
Se2 meets the needs of international tour businesses with discretion as well as an efficient organization of artist- and band shuttle services. International top names of the music and show business trust in our expertise, which is also being appreciated in the context of congress events and festivals.
The rental of special vehicles enables us to cope with any challenge, no matter if it is of a logistic nature or a fancy vehicle request.
For coordinating purposes a project manager is assigned to each individual assignment. He coordinates the rides with the customers. The project manager also ensures that everything runs smoothly starting from the desired visual appearance to the beverage supply in the vehicles.
Well considered signage makes effective and professional crowd management possible in the first place. The operative executives of Se2 combine decades of experience in managing patrons flows with modern concepts. They ensure their planned and secure execution.
In the appropriate signage, the design of the used signposts often plays an underestimated role. In addition to color and adequate size, special assignments may also require variable electronic screens.
We create tailor-made concepts for the visitors of all arrival variants, we design and produce the necessary tools and we carry out all measures on site.
In the mechanical field, high-quality solutions to support crowd management by the security team have been developed in recent years. The high demands on professional event equipment become visible especially in areas with high number of patrons.
The right material for all areas and barriers should be selected in accordance with the place of use, the audience profile and the nature of the event itself. Our customers have the choice between high construction fences, bike racks, floor cover, stage barricades, entrance systems as well as cable bridges, tensa-barrier, among many others.
Through our specialized partners in material, we can always offer our customers suitable and high-quality material.
The installation of traffic signs allows the execution of the necessary and desired traffic measures at an event. In the simplest cases, this involves the construction of no stopping zones. In the most complex scenarios, such as large running events, traffic in the city is temporarily diverted and changed.
We have many years of experience in setting up temporary traffic measures. Thereby we undertake all of the necessary assignments: from the rental of the traffic signs up to the installation according to the underlying decision. This includes all logistical plannings and preparations as well as hiring the adequate cars.
Se2 guarantees the satisfaction of the authorities by means of our proven project managers. This relieves our customers thoroughly.
Supportive electronic measures increasingly help to meet the requirements of modern crowd management. The information extracted from live-images gains more importance nowadays, as do new communication methods. Se2 strives to offer innovative new services in this area through intensive cooperation with leading technology companies.
Advantages concerning optical information are accomplished most of all through the digital processing of the image material. The cooperation with leading European companies guarantees an optimal solution for our customers.
Cameras efficiently enhance the basis for decision-making of the responsible security coordinators through live-images. They enable the identification of critical densities in the audience in advance and ensure the timely initiation of the appropriate measures.
Software-provided information is highly dependent on the quality of the transmission. The choice of suitable equipment is determined by the scope of the desired as well as necessary information and is, therefore, variable according to the nature of the task.
We are happy to advice you on every step of the conception. Together with our partners we undertake the execution of the measures.
Video surveillance software enables the efficient processing of image information provided by video systems and is effectively used when a high density of people emerges. In the field of video software we cooperate with the most innovative Austrian supplier of this highly specialized segment.
Calculation and Communication
The developed software solutions enable automated visitor counting, crowd analysis and patrons density estimation, direction analysis and alarms, optical perimeter security, vehicle counting as well as facial recognition. These thechniques are used in modern event control rooms.
Concerning the applied innovative solutions it is crucial that the privacy of the visitors is optimally protected. It is also important that the administrative burden in the area of data protection is minimized.
The interaction of various companies and patrons on extensive grounds proves to be very challenging, especially in the event sector. Individual radio solutions are ideal for this challenge and have been used as standard for many years.
We have radio devices to cover internal communication. The correct handling is guaranteed through the standardised training of our employees.
The integration of radio into one complete solution for all event areas is of vital importance, especially at large events. Se2 ensures — together with technical partners — an individual design of the network, the provision of end devices as well as the technical implementation adapted to the respective requirements.